At ibibo "We love travel". We groom people to become entrepreneurs! Our mission is to organize the transportation and accommodation industry and connect it to the travellers. Ibibo enables people to create massive impact in the lives of travellers, bus operators, accommodation owners, agents and millions of micro entreprenuers.
Come, be a part of ibiboGroup
Founder & Group CEO, ibibo Group
Our Current Openings
Executive - Cancellation & Refunds
Would be handling competency based queries
Would perform and action on refunds queries of all Kinds
Respond to a high volume of telephone/email inquiries about the company’s products or services by following standard scripts and procedures. Talks with customers by phone/email and receives information pertaining to Car, Hotel and Air reservations.
Probe and understand the requirements or problems of the customer.
Provide valid solutions to the customer and provide any additional customer service / education as needed.
Maintain knowledge of products, pricing promotions, procedures and other important issues through management communications, meetings, customer focus groups and formal training.
Inform customer about the Schedule and Cancellation changes.
Offer additional services as indicated by
Processing the established daily metric, while maintaining an average talk/response time consistent with current business needs.
Coordinate with Airlines/hotels/Other Service Provider around the world to facilitate customer reservations.