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Title Organization / Function Location
Executive - Cancellation & Refunds Goibibo Gurgaon 
Executive- International Sales Goibibo Gurgaon 
Executive- Domestic Sales Goibibo Gurgaon 
Executive Seller CRM Goibibo Gurgaon 
Executive - CCO (Flights) Goibibo Gurgaon 

Executive - Cancellation & Refunds

Goibibo - Gurgaon

Job ID: Ibibo_JP_191

Job Description:

  • Would be handling competency based queries
  • Would perform and action on refunds queries of all Kinds
  • Would be handling escalations
  • Analyzing data and sharing inference
  • Would analyze training opportunities

Experience: 2-3 years

Industry: Internet

Qualification: Graduate

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Executive- International Sales

Goibibo - Gurgaon

Job ID: Ibibo_JP_203

Job Description:

 

  • The incumbent will be responsible for selling of individual outbound holiday packages to destinations such as South East Asia, Europe, USA, Africa and Australia, New Zealand.
  • Designing itinerary, costing, booking hotels.
  • Handling customers for international holiday packages, follow ups with customers and clients.
  • Would require customization of existing holiday package or building entirely a new package as per customer needs.

 

Experience: 1 - 3 years

Industry: Internet

Qualification: Mandatory: Graduate, 3 Year diploma course in Hotel Management

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Executive- Domestic Sales

Goibibo - Gurgaon

Job ID: Ibibo_JP_205

Job Description:

 

  • The incumbent will be responsible for selling of individual outbound domestic holiday packages.
  • Designing itinerary, costing, booking hotels.
  • Handling customers for domestic holiday packages, follow ups with customers and clients.
  • Would require customization of existing holiday package or building entirely a new package as per customer needs.

 

Experience: 1 - 3 years

Industry: Internet

Qualification: Mandatory: Graduate, 3 Year diploma course in Hotel Management

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Executive Seller CRM

Goibibo - Gurgaon

Job ID: Ibibo_JP_206

Job Description:

  • Provide chat, email and voice support to resolve user problems with flawless communication skill.
  • Act as a resource for consumer development and consumer acquisition by delighting users through voice/email communication.
  • Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of emerging problems.
  • Analyze user requirements/needs and communicate product offers accordingly.
  • Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
  • Candidate must possess high accuracy and attention to detail.
  • Flexibility to adapt to the changing needs of the business and work environment with respect to role, shift timings and working days.
  • Should have basic computer literacy.

Experience: 0 - 4 years

Industry: Internet

Qualification: Mandatory: Graduate, 3 Year diploma course in Hotel Management

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Executive - CCO (Flights)

Goibibo - Gurgaon

Job ID: Ibibo_JP_188

Job Description:

  • Respond to a high volume of telephone/email inquiries about the company’s products or services by following standard scripts and procedures.  Talks with customers by phone/email and receives information pertaining to Car, Hotel and Air reservations.
  • Probe and understand the requirements or problems of the customer.
  • Provide valid solutions to the customer and provide any additional customer service / education as needed.
  • Maintain knowledge of products, pricing promotions, procedures and other important issues through management communications, meetings, customer focus groups and formal training.
  • Inform customer about the Schedule and Cancellation changes.
  • Offer additional services as indicated by
  • Processing the established daily metric, while maintaining an average talk/response time consistent with current business needs.
  • Coordinate with Airlines/hotels/Other Service Provider around the world to facilitate customer reservations.
  • Performs other duties as assigned.

Experience: 1-4 years

Industry: Internet

Qualification: Any Graduate

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